Shipping

We ship to any address in the US, and we can provide courier delivery to the greater Austin area.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for all of the items we sell are based on the product's weight and the dimensions of the shipping container. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns and Refunds

We stand behind our products.  If you are not satisfied with your purchase, you may return it for a full refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Privacy

Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

Personal information you provide to us while creating or updating an account and at checkout (i.e. name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies to collect product and purchase information from the pages you access or visit. (Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.) This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

We may disclose specific personal information about you if it is required by law, a governmental request, or a court order.

Email addresses collected at austingourmetpopcorn.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies.

Orders placed on our site are encrypted using SSL technology.  With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you have any concerns about ordering electronically, please call us at (512) 351-9059.